“We were approached by Nick Holland at Complete Communications Staffordshire to review our current mobile contracts. Our contracts were split between two providers, Vodafone and EE due to network coverage in the areas we operate. Nick suggested a free audit to identify usage and spends patterns on the account. This enabled us to understand what the potential savings were for the business. The estimated savings were 50% on our Vodafone contract and 22% on our EE contract.

We gave Nick and his team full access to view our billing. This was a huge advantage as we didn’t have to allocate resources to manage this process. They performed the audit and presented the results back to us and explained how we could remove cost through better management of the contracts. We had numbers on our account without usage, which our current provider hadn’t realised or had neglected to inform us. Complete Communications also helped us to reallocate sims that were still in contract when we had new starters at the business.

Once we had agreed to move forward with the recommendations the process was made simple by Complete Communications. With the EE contract, we had an econtract to sign and that was the extent of our involvement. Migrating the Vodafone contract proved more difficult, but Nick and his team handled every aspect, attending site when required to do so. The service they provided was exemplary throughout the process.

The work that Complete Communications undertook gives us confidence that our mobile account no longer has any cost or service inefficiencies. The savings achieved once the project was complete were higher than first estimated and we have reduced our Vodafone charges by 60% and our EE charges by 27%.

Appreciate your work on this project and look forward to continuing to work with you in the future.