Spaceright
Cost-saving mobile service transformation

The Challenge

Before partnering with us, Spaceright faced significant frustrations with their previous mobile provider. Over the course of their two-year contract, costs had nearly doubled from the original agreement, creating financial strain and dissatisfaction. Adding to this, accessing customer support was cumbersome and slow, making it difficult to make changes or add new devices to their plan.

Although daily communications weren’t severely affected, delays in onboarding new staff and adjusting services caused inefficiencies that impacted their operations. Spaceright needed a mobile service that was cost-effective, flexible, and responsive.

The Approach

  1. Transparent Pricing
    Spaceright’s previous contract had been plagued by unexpected price hikes. We offered a solution with transparent, competitive pricing that immediately reduced their monthly mobile costs.
  2. Dedicated Customer Support
    One of the biggest pain points for Spaceright was the lack of accessible customer service. We assigned a dedicated point of contact, ensuring fast and efficient communication whenever they needed assistance.
  3. Seamless Transition
    We guided Spaceright through a smooth transition, ensuring their team experienced no disruption in service. Our team worked closely with them to onboard new staff members quickly and easily, supporting their growth and keeping operations running efficiently.

The Result

  • Significant Cost Savings: Spaceright saw an immediate and noticeable reduction in monthly expenses after switching to our service. By moving away from a bloated contract, they freed up valuable resources for other priorities.
  • Improved Customer Service: The difference in customer support was described as “night and day.” With a named contact providing swift responses and resolutions, Spaceright gained confidence that their mobile needs would be handled quickly and effectively.
  • Streamlined Operations: With ongoing support to add new devices and services as needed, Spaceright experienced smoother onboarding processes for new staff.