© Copyright Complete Communications. All rights reserved. | Website by Clyq
© Copyright Complete Communications.
All rights reserved. | Website by Clyq
Alexander Dennis LTD
Client: Alexander Dennis LTD (ADL)
Industry: Bus and coach manufacturer
Sites: 8 (UK)
Employees: 2500 (approx) UK
Objectives: Increase time efficiencies managing contract internally and make it more cost-effective.
Solutions: Mobile
Products: Mobile
Results: Cost savings of approximately 25%, flexible contracts, and time spent managing account now negligible.
“We feel totally confident that the support they provide us is here to stay, they have become a valued supplier to our business. After recently reviewing our costs on this contract, we have seen a 25% cost reduction month to month, but the main benefit is that our time resource has almost been eliminated.”
Jamie Simcox
Group IT Director at Alexander Dennis LTD
The Background
Alexander Dennis Limited (ADL) We are Britain’s largest bus manufacturer and part of the NFI Group, who are a leading independent global provider of sustainable bus and motor coach solutions with a global turnover of $2.3Bn.
The Challenge
ADL’s previous experience with large networks and large brokers had been unsatisfactory and had cost them a lot of wasted time and resource. They felt let down by most aspects of the services received, so wanted to find a partner that would take the headache out of managing their mobiles, removing the non-value add activities from their internal teams, and ultimately, they wanted to find a supplier that put service at the forefront of the proposition.
Its specific challenges were:
- to gain better control of its business mobile contract, particularly by reducing the amount of time spent managing the contract in-house, and;
- to review their costs.
The Solution
During conversations with that Complete Communications, the telecoms supplier took the time to understand ADL’s requirements and offered relevant information and advice that could assist ADL in deciding on its next supplier.
The Result
The biggest benefit that Complete Communications was able to provide was an independent approach.
Working closely with Daisy Communications the UK’s largest independent telecoms supplier gave it the ability to not only match but to beat the networks commercially. It then provided flexible contract terms which was a huge value add for ADL.
Historically, ADL had problems with numbers going unused and left billing to its account. that Complete Communications advised a 30-day rolling term contract and provided a review each month to detail numbers that had zero usage against them. This service was provided completely free of charge. It allowed ADL to instantlyremove or reallocate any numbers that were no longer needed.
This has led to a leaner way of managing the account and consistent cost reductions. ADL deals directly with the customer service team and finds that the response times far exceed expectations.
Client: Alexander Dennis LTD (ADL)
Industry: Bus and coach manufacturer
Sites: 8 (UK)
Employees: 2500 (approx) UK
Objectives: Increase time efficiencies managing contract internally and make it more cost-effective.
Solutions: Mobile
Products: Mobile
Results: Cost savings of approximately 25%, flexible contracts, and time spent managing account now negligible.
“We feel totally confident that the support they provide us is here to stay, they have become a valued supplier to our business. After recently reviewing our costs on this contract, we have seen a 25% cost reduction month to month, but the main benefit is that our time resource has almost been eliminated.”
Jamie Simcox
Group IT Director at Alexander Dennis LTD
The Background
Alexander Dennis Limited (ADL) We are Britain’s largest bus manufacturer and part of the NFI Group, who are a leading independent global provider of sustainable bus and motor coach solutions with a global turnover of $2.3Bn.
The Challenge
ADL’s previous experience with large networks and large brokers had been unsatisfactory and had cost them a lot of wasted time and resource. They felt let down by most aspects of the services received, so wanted to find a partner that would take the headache out of managing their mobiles, removing the non-value add activities from their internal teams, and ultimately, they wanted to find a supplier that put service at the forefront of the proposition.
Its specific challenges were:
- to gain better control of its business mobile contract, particularly by reducing the amount of time spent managing the contract in-house, and;
- to review their costs.
The Solution
During conversations with that Complete Communications, the telecoms supplier took the time to understand ADL’s requirements and offered relevant information and advice that could assist ADL in deciding on its next supplier.
The Result
The biggest benefit that Complete Communications was able to provide was an independent approach.
Working closely with Daisy Communications the UK’s largest independent telecoms supplier gave it the ability to not only match but to beat the networks commercially. It then provided flexible contract terms which was a huge value add for ADL.
Historically, ADL had problems with numbers going unused and left billing to its account. that Complete Communications advised a 30-day rolling term contract and provided a review each month to detail numbers that had zero usage against them. This service was provided completely free of charge. It allowed ADL to instantlyremove or reallocate any numbers that were no longer needed.
This has led to a leaner way of managing the account and consistent cost reductions. ADL deals directly with the customer service team and finds that the response times far exceed expectations.
