North Staffs Citizens Advice Bureau
Mobile contract optimisation

The Challenge

North Staffs Citizens Advice Bureau (CAB) faced increasing costs and limited flexibility under a long-term mobile contract with Vodafone. They approached us to find a cost-effective, adaptable solution that better suited their needs.

With a mission to provide impartial advice and support to the local community, North Staffs CAB needed a communication setup that was reliable and affordable. However, their existing contract had inefficiencies that were impacting their budget and operations. Our goal was to review their mobile services, uncover areas for improvement, and deliver a tailored solution that met their unique requirements.

The Approach

1. Comprehensive Contract Audit
   We began with a free, detailed analysis of their Vodafone contract. This included reviewing usage patterns, billing cycles, and service features to pinpoint inefficiencies. By comparing their actual needs against their contracted terms, we uncovered several areas where savings could be made.
2. Highlighting Cost Inefficiencies
   The audit revealed they were paying for services they rarely used, including excessive data allowances and add-ons that didn’t contribute to their operations. The rigidity of their long-term contract also made it difficult for them to adjust to changing requirements, and early termination fees acted as a barrier to change.
3. Proposing a Tailored Solution
   Based on our findings, we recommended a flexible, cost-effective alternative:
   • 30-Day Rolling Contract: This provided the freedom to scale services up or down, avoiding the commitment of long-term agreements.
   • Customisable Options: North Staffs CAB could add or remove lines as needed, ensuring their contract always aligned with their current usage.
   • Cost Reduction: By switching providers, we significantly lowered their monthly expenses while retaining the quality of service they required.
4. Smooth Transition
   We managed the entire process of switching providers, including handling the Vodafone contract termination to avoid early cancellation penalties. Our team ensured the new setup was operational without delays or disruptions to their vital work.